Frequently Asked Questions
You've Got Questions, We've Got Answers
Why should I use Mustang Storage?
We take all the stress out of Summer Storage. With our full-service, door-to-door storage solution you won't have to worry about a thing.
focus on final exams.
save the plane flight out to campus.
What services do you provide?
Mustang Storage offers Full-Service Storage for any duration of time including summer, abroad, and lease layover all prorated to match the time your items are in storage. Additionally, we provide a Full-Service Freshman Move-in service.
How does Full-Service Storage work?
First, Create an account and pay a deposit to reserve your spot. Near the end of the semeste (or whenever you would like), we deliver boxes right to your door. Then when you are ready, we pickup all belongings from your door and take them to storage for the period of time you choose. When you arrive back to town, we deliver your belongings to the door of your new residence.
How does Full-Service Freshman Move-In work?
First, create an account online and pay a deposit to initiate your service. Then, you can send as many packages as you like from home or any retailer under the sun to our storage facility. We will accept your packages and safely store them until the beginning of school. On your desired move-in day, we will deliver these packages to the door of your new residence.
Can you store furniture or unboxed items?
We do accept out-of-box items! Unboxed items are priced based on size and weight.
Can I use my own boxes?
Yes! Though we strongly recommend using our double-walled boxes as they offer maximum protection for your items, we will certainly accept your own packed boxes. They are priced based on size and have a 50 lb. weight limit.
Is there anything that cannot be stored?
Yes. We cannot store:
1. Explosives, fireworks, and other flammables like gas, oil, kerosene, paint, and lighter fluid
2. Anything that is or was alive including things like foods, animals, insects, fungal or bacterial cultures, etc.
3. Anything that is (or was) edible including any perishable and non-perishable food items.
4. Anything that’s illegal, such as drugs, drug paraphernalia, stolen property etc.
5. Anything that smells, oozes, leaks, or bursts including hazardous items, toxic materials, items that produce gas or odors, any container with liquids, items that produce loud or disruptive noises, and items that may increase in size or burst.
6. We also advise against storing extremely fragile items and large particle board furniture.
Please see Terms and Conditions for more details.
Packing, Moving, Storing
Can I still use your service if I live off campus?
Yes! We will pick up and deliver anywhere within a 2 mile drive of campus. Deliveries beyond that point will incur an additional charge based on distance.
Do I have to be present during my packing supply delivery, pickup, and delivery?
No, you can assign a friend or family member as your alternate contact. This can be done in your customer portal before your scheduled delivery or pickup. This individual will be entrusted with your belongings in your absence, for signing for pickup or delivery, for authorizing the charge for the services to the credit card on file, and for confirming the physical state of your belongings on pickup or delivery. In short, they are fully representing you including how much your service will cost. Please see Terms and Conditions for further detail.
How exactly do time slots work?
We will initiate the service process within a given time window. You must be available for your entire time slot. So, if you have a 9 AM - 11 AM time slot, we may initiate service right at the beginning or toward the very end. For longer time slots, we will give you a roughly 30 minute heads up of when we will arrive to your door. For shorter time slots on busier days, you may not receive this notification.
How do I schedule my time slots?
For Material Delivery:
During sing up, you will choose which day you would like your materials delivered. At least 24 hours before that selected day, you will receive a notification of a specific delivery time slot.
For Pick Up:
During signup, you will choose a 2-3 hour time slot (more specific time slots are available by request).
Mid way through the summer, we will email you a form on which you denote your delivery information including whether you prefer a morning or afternoon delivery. At least 24 hours prior to delivery, we will send you a more specific 3 hour window.
Can I change my pick up or delivery time?
Yes you can!
For Pick Up:
You can log back into your customer portal to change your pickup slot without additional fee within 36 hours of your pickup slot. Changes made from or to a pickup slot within 36 hours of the scheduled pickup will incur an additional $40 late rescheduling fee.
You can log back into your customer portal and change your delivery slot up to roughly one week before move-in.If you would like to change your delivery after that point, we will do our best to accommodate you; however once your items are loaded into trucks for delivery, we are unable to make changes to your delivery position.
Is there a weight limit on the boxes or out-of-box items?
There is a 50 - 75 lb. weight limit on the boxes depending on the box or item. Please make sure to disperse heavy items (books, weights, etc.) among several boxes to spread out the weight. Please see our customer portal and terms and conditions for more information on specific item weights. Our overweight box fee is $2/lb. for each additional pound above the specified. limit.
Do you protect my items before moving them?
We expect everyone to protect their out-of-box items properly before Pick Up. We supply plastic movers wrap, bubble wrap, mattress bags, and tape to do this. If you have any questions as to how best pack your out-of-box items, please contact us via email or phone. We've packed and moved just about everything under the sun.
What if I need my stored items in the middle of the summer?
We can certainly do this! Each pickup or delivery outside of our specified pickup and delivery windows is $75. We need advance notice of at least of 48 hours to schedule a Pick Up or Delivery outside of our specified window.
Do futons and beds have to be taken apart?
All futons and bed frames need to be broken down as much as possible. We will charge you based on size when we pickup. If you are unable to break it down, we will provide that service for an additional fee and charge you for the original size of the futon.
Where do you take my items? Can I come visit your warehouse?
We store your items in a secure, climate controlled storage facility near your campus. We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation. We make storage simple by picking up and delivering your items to you so you never have to visit a storage unit again!
Is your facility climate controlled?
Yes, our facilities are climate controlled for best protection of your items.
Can I store for more than one semester?
Yes! The charge to extend your storage will be the same per-item pricing as you paid for your first semester.
Please be advised that when you return after the second semester, there will be an additional charge for delivery. This charge will vary depending on the date you select. These dates are subject to approval.
Account, Pricing, Payment
How does your pricing work?
You only pay for the items you need to store, nothing more. Prices for Summer Storage are all inclusive. For boxes, all inclusive means the box itself, delivery of the empty box, pickup of the packed box, storage for the summer and delivery at the end of the summer. For out-of-box items, all inclusive means pickup of the out-of-box item, storage for the summer, and delivery at the end of the summer. Please see our pricing page for specific box prices. Please email us at email@example.com for quotes on out-of-box items.
Are there any additional fees?
Additional fees may be applied for missed deliveries, late registration, improperly packed/labeled items, overweight items, and summer access. A complete list of additional fees is located on our website’s Terms and Conditions page.
Do you have a minimum order?
Our minimum order is $100.
How does billing work?
Upon registration, you will be charged a $100 deposit. This deposit will go toward your final order total. The final order total will be billed within 1 week of your pickup date. This total will be based on the items we actually pick up.
How do I get price estimates on unique items?
Pricing for out-of-box items is determined by cubic volume and is assessed at pickup. If you would like an accurate quote for an out-of-box item before pickup, please send dimensions of each item to firstname.lastname@example.org.
Are my items insured?
Each box or out-of-box item you store includes $100 of free declared value insurance.
Can I purchase additional insurance on my items?
Additional protection may be purchased a cost of $5 per $100 of declared value protection added. The maximum protection per box or out-of-box item is $400 and the maximum protection for all your items combined is $1,000.
Are my items for shipping insured?
All insurance claims for shipments are handled by the shipping company. UPS insures each package for $100 by default. If an item is damaged while being shipped by UPS, University Storage does not offer any coverage as this damage is out of our control. If you would like additional declared value insurance on your shipment, please let us know prior to shipping your items so that we can process this along with your shipment. Below is a detailed overview of UPS insurance policies:
“UPS’ liability for loss or damage is limited to US $100.00 on shipments with no declared value. If the value of your goods exceeds US $100.00, you can declare a higher value, up to US $50,000.00 per package, or US $100,000 per pallet for UPS Worldwide Express FreightSM (subject to terms and conditions) by entering the declared value in the UPS shipping system used and paying an additional charge.”
Are there any items that cannot be insured?
There are several items that cannot be insured. Glass or extremely fragile items, particleboard furniture, cash, and jewelry are a few. Please note that the $100 is per item stored, not each individual article contained with a box/bin. Please consult our Terms and Conditions to see if your items can be insured.
Will you ship boxes for me? How does that process work?
Yes! When filling out your account information, denote how many boxes you'd like us to ship for you. (We can only ship boxes, no luggage or other out-of-box items). During material delivery, we will distribute special labels that you must apply to each box you would like to ship. We will pickup all boxes for storage and shipping during your pickup slot. On Saturday May 6th, we will ship all boxes to your specified destination. All boxes being shipped will be sent via ground shipping (unless otherwise specified).
How much does shipping cost?
Standard shipping rates and a $25 convenience fee (regardless of number of boxes shipped) apply.
Are there any limitations on where I can ship my belongings?
We are only able to ship in the continental U.S.
8 - 11 AM & 4 - 7 PM
Monday - Friday
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